Frequently asked questions


I am totally new to Escape Rooms. How exactly does this game work? »

First of all you need to decide whom you want to play with: your family, friends or maybe work colleagues? After having assembled your team, you have to book an available time slot online on our homepage or by telephone. You should arrive at our location in the old town of Wernigerode at the beginning of your time slot. After an introduction to your adventure, which takes about 10 minutes, the experience starts. You have 60 minutes time to complete your mission (Watchmaker: 75 minutes) by discovering and combining objects, cracking codes and much more. If you get stuck, don’t worry: our game masters are there for you and will give you helpful hints. Did you succeed to solve all puzzles within the available time? Then you have won the game!

I still can't quite imagine what this game will be like… »

Don't worry! If you're unsure, maybe reading the testimonials of other players will help.

Will I actually get locked up in a room? »

No! The doors to our escape rooms are never locked and you can exit the room at any time in case of emergency.

We're experienced players of escape rooms. What can you offer us? »

All our customers were excited after playing, both first-time players as well as old hands. Our rooms „The Secret of the Watchmaker“ and „Witchcraft & Wizardry“ took the top two spots in Saxony-Anhalt in a ranking of games by the website „Escape Roomers“.

How long does the game last? »

You have 60 minutes to solve all puzzles and win the game (Watchmaker: 75 minutes). If your team works together well, you might also finish quite a bit earlier. In case you do not fulfill your mission in time, our game master will gladly show you through the last steps of the game.

Is there an age limit? »

There is no limit, but due to the level of difficulty of our puzzles we recommend a minimum age of 12. There is no maximum age! Groups of senior citizens are very welcome.

What is the ideal team size? »

Our escape rooms are team games for up to 4 players. The riddles and puzzles are sometimes very tricky and solving them will be harder if your team is smaller. For the best results we recommend a team size of 3-4 players. Experienced or very brave players can also try to play alone, but need to register as a 2-player team when booking.

Do we need any special skills? »

You don’t need superpowers! A little bit of cleverness, creativity and team work is all you need to solve the puzzles and have a great experience.

Are Escape Rooms suitable for me and my work colleagues as a team-building exercise? »

Absolutely and more than that! You and your team-mates will have a great experience that will help you bond while having lots of fun. At the same time you can test and improve your communication skills.

Can I bring along more or less people than I have indicated in my booking? »

Yes. As long as you stick to the maximum number of players per game (4 for all the rooms), this is no problem. You will always pay only for the number of players that actually show up for the game.

Will other people also be in the room with us? »

You play only with the friends/family/colleagues you brought along. We do not mix groups. If you have booked a room for you and your team, it is yours exclusively.

How and where can I pay? »

You can pay on location, either with cash or with a credit or debit card. Upon prior agreement, companies can also receive an invoice and pay by wire transfer.

I booked a room but can’t make the appointment after all! What should I do? »

We know that unexpected things can happen and fully understand that. Currently, we do not charge any cancellation fees. But: please let us know as soon as possible if you do have to cancel! That is the only way we will be able to maintain this policy. If you do not show up and did not cancel in advance, we reserve the right to charge you the full price of the game.

Can I give the game to someone as a present? »

Our games are the perfect idea for a present and a really special gift. You can buy different gift vouchers here. If you would like to organise a suprise for someone in our escape rooms, please give us a call.

My German is not very good. Can I still play? »

Some of our games are available in English and the game masters speak several languages. The city games, the room „Santa’s Golden Book“ and the mysterious table are only available in German language.

Will you record us while playing? »

During the game, the game master watches you play and helps you with clues. For that reason, we are monitoring the game with video cameras. We do not keep any records of the games, however.

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